Who We Are:
We are a dedicated group of individuals focused on helping patients and physicians improve outcomes relative to diabetes and hypertension through behavioral triggers with the patients. Through a combination of clinical and social data centered around the patient, we can generate a smarter care plan for our users centered around the total patient. Incorporating social and behavioral influencers along with clinical data from the EMR, and pushing back to the consumer in a very user-friendly way. We are here to transform healthcare by centering on the patient first, but also creating a valuable ecosystem for the physician as well.
We are seeking a highly motivated and compassionate Patient Access Representative to join our growing healthcare team. In this role, you will serve as the first point of contact for patients, ensuring a smooth and efficient onboarding experience.
Responsibilities:
- Enroll patients in the Welby program, collecting demographic and insurance information
- Verify insurance eligibility and benefits, accurately documenting details
- Obtain pre-authorizations and referrals as needed
- Educate patients on financial responsibility and payment options
- Provide excellent customer service and address patient inquiries
Qualifications:
- 2+ years of experience in a medical setting
- Understanding of medical insurance, including Medicare billing
- 2+ years of experience with EMRs
- Excellent communication and interpersonal skills
- Proficient in computer systems and data entry
Preferred Qualifications:
- Medical Assistant certification preferred
- Digital Health Experience: Experience working with digital health technologies and platforms is highly desirable.
- Start-Up Experience: Experience working in a fast-paced, early-stage start-up environment is a plus.
- Billing and Value-Based Care: Experience with healthcare billing and value-based care models is a significant advantage.
Additional Requirements:
- Passion for improving patient care and outcomes.
- Understanding of remote patient monitoring and chronic condition management.